Shipping policy
| Shipping at a glance | |
|---|---|
| Order processing | 1-2 business days. Orders placed after 5:00 PM ET are processed the next business day. |
| Standard shipping | FREE on all orders. Please allow 5-10 business days. |
| Shipping locations | United States (all 50 states). We do not currently ship internationally. |
| Batch 2 preorders | Charged at checkout. Ships first when production completes (estimated late November 2026). Cancel any time before shipment for a full refund. |
| Tracking | A tracking number is emailed to you when your order ships. |
| Damaged or wrong item | Contact us within 7 days of delivery and we will make it right. |
| Questions | support@saffluna.com · +1 (800) 364-1811 (Monday-Friday, 9:00 AM-5:00 PM PT) |
Welcome to Saffluna. We want your shopping experience to be as convenient and straightforward as possible, so we have outlined our shipping procedures below.
1. Order Processing Time: All orders placed with Saffluna are processed within 1-2 business days. Orders received after 5:00 PM (ET) will be processed the following business day.
2. Shipping Methods and Costs: We offer Free Standard Shipping on all orders. Please allow 5-10 business days for delivery.
3. Shipping Locations: Saffluna currently ships within the United States (all 50 states). We do not currently ship internationally.
4. Preorders (Batch 2): Batch 1 is sold out. Orders placed today are Batch 2 preorders: charged at checkout, reserved in your name, and shipped first when production completes (estimated late November 2026). You can cancel any time before your order ships for a full refund. The 90-night Golden Moon Guarantee starts the day your order arrives.
5. Tracking Your Order: Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status through our website or the carrier's tracking system.
6. Delivery Time: Delivery times may vary depending on your location. While we strive to meet the estimated delivery times, we cannot guarantee specific delivery dates.
7. Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for the additional shipping costs to reship the order.
8. Shipping Delays: Saffluna is not responsible for delays caused by circumstances beyond our control, such as adverse weather conditions, carrier issues, or any other unforeseen events. We will always do our best to help you track and resolve delayed shipments.
9. Returns Due to Shipping Issues: If your order is damaged during shipping or you receive the wrong item, please contact our customer support team within 7 days of receiving your order. We will work to resolve the issue promptly.
10. Missing Packages: In the event of a missing package, please contact our customer support team at support@saffluna.com and we will investigate and take appropriate action.
11. Contact Information: Questions about shipping or your order? Email support@saffluna.com or call +1 (800) 364-1811 (Monday-Friday, 9:00 AM-5:00 PM PT).
We appreciate your trust in Saffluna. This shipping policy is subject to change; any updates will be posted on this page.