Refund policy
| Returns at a glance | |
|---|---|
| Return window | 90 nights from the day your order arrives (the Golden Moon Guarantee). |
| Eligibility | Your first order of Saffluna PM. Opened and used tubs are eligible; this is a try-it guarantee. |
| Preorders | Cancel any time before your order ships for a full refund. |
| Damaged or wrong item | Contact us within 7 days of delivery and we will replace or refund. |
| Return shipping | In most cases no physical return is required. If a return is needed, we email you a prepaid label and instructions. |
| Restocking fee | None, ever. |
| Refund timing | Approved refunds go back to your original payment method within 10 business days. |
| Contact | support@saffluna.com · +1 (800) 364-1811 (Monday-Friday, 9:00 AM-5:00 PM PT) |
The 90-night Golden Moon Guarantee. We want you to love your nightly ritual. You have 90 nights from the day your order arrives to request a return. The guarantee applies to your first order of Saffluna PM, and opened or used tubs are absolutely eligible: this is a genuine try-it guarantee. You will also need your order number or proof of purchase.
How to start a return. Email us at support@saffluna.com or use our contact form at https://saffluna.com/pages/contact. In most cases we will not ask you to ship anything back. If a return is needed, we will send you a prepaid return shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. There is no restocking fee, ever.
Preorders. If your order is a Batch 2 preorder, you can cancel any time before it ships for a full refund. Just email us with your order number.
Damages and issues. Please inspect your order when it arrives and contact us within 7 days of delivery if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right with a replacement or refund.
Refunds. We will notify you once we have reviewed your request and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@saffluna.com.
Questions. You can always contact us for any return question at support@saffluna.com or +1 (800) 364-1811 (Monday-Friday, 9:00 AM-5:00 PM PT).